Shipping policy

You are advised to read, if you haven't already done so, our Sales Conditions.

Shipping, damage, returns, exchange.

We take every care to protect your item thoroughly for shipping. If the object is damaged upon arrival please contact us promptly, take pictures of the shipment upon arrival, and keep the box for our insurance provider to inspect if required. The report of any damage must be communicated within 7 days from delivery. We shall make every effort to replace or refund your item but we must evaluate this on a case by case basis.

A return may be initiated within 14 days from delivery; A restocking fee of 15% of the item price applies. Buyer is responsible for return shipping charges and will not be refunded for the original shipping cost.

Items must be returned in the condition received. Any international custom duties and taxes will not be refunded. Customer cannot return and refund custom made products. Return shipping costs maybe higher than the original shipping cost.

Duties taxs and customs

Forma&Cemento is not responsible for any duties and taxes that may incur from country of destination. You might be required by customs authorities to provide personal information, such as your ein, irn or ssn, for customs processing. Please note that shipping delays due to customs processing are not uncommon. We shall give you all the information available to us regarding shipping upon receiving your order but we cannot commit to this information being complete or fully up to date for your country of residence.

The Buyer is entirely responsible for paying all applicable sales and use taxes, VAT, export and/or import taxes and duties and all transactional taxes or levies related to each Item purchased. The Buyer shall pay the Seller such Taxes as the Seller is required to collect, but failure of the Seller to collect the Taxes will not relieve the Buyer’s obligation. The Buyer must determine, pay, collect, remit and report to the appropriate taxing authority the correct amount of all export and/or import taxes or duties payable upon export of the Item from its country of origin and import into the United States or any other country. In the event that an exemption applies, it is the Buyer’s sole responsibility to establish and/or document any applicable exemption from Taxes.